At Leonardo Threads, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
Returns
We currently accept returns only if the product you received is damaged, defective, or incorrect. To request a return, you must contact us within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as delivered.
Non-Returnable Items
For hygiene and safety reasons, certain handmade or customized craft supplies may not be eligible for return. We will inform you if your item falls under this category when you contact us.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original cash-on-delivery method. Since payments are made at delivery, refunds will be arranged directly with you through our customer support team.
Exchanges
Exchanges may be offered for the same product if it arrives damaged or defective. Availability will depend on our current stock.
How to Request a Return or Refund
To start a return or refund request, please contact us at our email address with your order details and a brief description of the issue. Our team will guide you through the process.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [email protected].